Privacy Policy for Tulum Moments
Last updated: [05/23/2025]

Tulum Moments ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or contact us via our forms.

1. What Information We Collect

When you contact us through our website, we may collect:

• Name (required)

• Email address (required)

• Phone number (optional)

2. How We Use Your Information

We use your data solely to:

• Respond to your inquiries

• Provide concierge services as requested

• Communicate regarding your bookings or questions

We do not sell or share your data with third parties except for essential service providers (e.g., email hosting, WhatsApp communication).

3. Legal Basis and Location

Tulum Moments operates in Mexico and complies with the Ley Federal de Protección de Datos Personales en Posesión de los Particulares (Federal Law on Protection of Personal Data Held by Private Parties).

By submitting your data, you consent to its processing in accordance with this policy.

4. Data Retention

We store your data only for as long as necessary to fulfill the purpose for which it was collected or to comply with legal obligations.

5. WhatsApp Communication

If you contact us via WhatsApp, please note that your personal data will also be subject to WhatsApp and Meta Platforms' privacy policies.

6. Your Rights

You may request access to, correction of, or deletion of your personal data by contacting us at:

Email: tulum.moment@gmail.com